The Electric Spokes Co. accepts returns for most riding accessories as long as the item has not been used. The company's return policy extends for 30 days from date of purchase. Please note that for safety and hazmat certification reasons, certain products are exempt from our return policy. For these products, all sales are considered final.
All bicycles, trikes, skateboards, and scooter sales are considered final. If an order is placed online, we offer a 24 hour grace period from which you may cancel your order. Beyond 24 hours, we cannot refund the purchase. All custom ordered parts sales are also final. This includes batteries, conversion kits, chargers, and motor or battery accessories.
Perishable goods such as food, newspapers, books or magazines, certain apparel items such as helmets, shoes, gloves, jackets, shirts, pants and other personal garments, are exempt from returns. Finally, all clearance items, garage sale items, demo, used or consignment items are final.
For general merchandise returns, your item must be unused and in the same condition that it appeared in the store. It must also be in the original packaging including tags, documents, and any additional accessories. There is a 15% restocking fee for all returned items.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, Electric Spokes Co. will email a confirmation notice that the item has been received. If the item meets the return policy conditions, a credit will be issued within 3-5 business days.
EXCHANGES (if applicable)
Exchanges are only offered on defective items. Please contact The Electric Spokes Co. by email at firstname.lastname@example.org or by phone at (973) 500-3082. and send your item to: The Electric Spokes Company, 400 Bloomfield Avenue, Verona, New Jersey, 07044.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: The Electric Spokes Co., 400 Bloomfield Ave., Verona, New Jersey 07044. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.